Miramare Beach Hotel

Dear Guests,
At first, we would like to thank you for choosing our hotel for your holiday.This "Hotel Information" have been prepared in order to give you an opportunity to know better our facilities and the services offered during your stay

ROOM KEY CARD 
Room key cards, you have received at the reception during your check in, activate the electrical system in your room. If you want to open the door, you should show your card at the door lock. The room key card is valid until 12:00 on your departure date. After 12:00 a.m. it will be automatically disabled. Please, do not forget to give back your key cards to the reception during checkout. Otherwise, for each missing keycard 21,50 TL will be charged to your room account.

BRACELET 
We kindly ask you to wear arm bracelets, so you can declare that you are a guest of our facility and that you can benefit from our concept correctly. Thank you for your understanding

CHECK-IN & CHECK-OUT
On the day of arrival, check-in time is 14:00 and check-out time on the day of departure is 12:00. Please, inform the reception for late check out . If you want to keep your room longer, this is possible for a fee, subject to arrangements and availability. We also have a free comfort zone available . (4403-4404).

SAFE
We kindly ask you to keep your valuables in the safe deposit boxes offered free of charge in your room. Instructions for use are located in the wardrobe near the deposit box. In case of any difficulties, please call the reception at 4403-4404.The hotel assumes no liability for valuables kept outside the safe. We also have free safe deposit boxes at the reception.

ROOM CLEANING
During your stay at the hotel your room will be cleaned daily between 08:30 and 16:00. A turn-down service is offered once a day.

A’LA CARTE RESTAURANTS
There are 3 A ‘la Carte restaurants in our hotel. You have the right to use the A'la Carte restaurants once during your stay free of charge. Reservation is required. You can make the reservation through our Guest Relations or at Kiosk. For more information, please, call 4423. T 

RESTAURANT&BARS
Dear guests, we kindly ask you to consume the food and beverage in the restaurant and at the bar area. Please do not enter the rooms with food and beverage. For room service, please contact our Guest Relations Team on 4423.

PAVİLYON SERVICE PAKET 1: 50 € (FOR 2 PERSONS) 
Working Hours 09:00-19:00
You can contact guest relations for reservation. (☎ 4423) 

PAVILLON SERVICE 
PACKAGE 2: 130 € (Working Hours 09:00-19:00)
Working Hours 09:00-19:00
Для бронирования Вы можете обратиться в отдел по работе с гостями. (☎ 4423) 

NON-SMOKING ROOMS
Block A- 2nd floor
31 rooms in total

SHOE SHINE SERVICE 
Shoe shine service is available at the reception.

BLANKET AND PILLOW SERVICE
Please call 4423-3323 for your extra blanket and pillow requests..

TAILORING SERVICE
For tailoring service please call us on 4423-3323

ANMATION & ACTIVITIES
All information about the daily activities program as well as the evening shows can be obtained at the Animation İnfo board or at the Guest relations.

POOL, BEACH & BEACH TOWELS
There are 4 swimming pools. They are outdoor swimming pool, indoor swimming pool, kids swimming pool and pool with waterslide. There are enough sun loungers by the pool and the beach, so we kindly ask you not to make reservations.The pools cleaning is started after 19:00, so we kindly ask you not to use the pools any longer. Please, do not bring white bath towels from your room to the beach or pools. Beach towels are provided in your room daily until 3 pm

INTERNET
After check-in, you can use wireless Internet access (WI-FI) free of charge. Please, choose "MIRAMARE" named WLAN to log in. On the following page, you must enter your room number, date of birth and your e-mail address. If you wish, you can also benefit from our paid Turbo internet service

CHARGEABLE SERVICES
• All bottle drinks • All water sports • Beauty treatments and SPA treatmentsı •    Shops•    Doctor and nurse •    Post, fax and telephony •    Turbo Internet •    Car rental  •    Tennis court lighting •    Billiards •    Cotton candy •    Popcorn 

IMPORTANT INFORMATION
•    The hotel management depending on seasonal conditions may change timetables and locations of the activities and other services
•    If you have allergies to any food ingredients, please inform the guest relations. 
•    All drinks in restaurants and bars (alcoholic and non-alcoholic) are served in glasses
•    It is not appropriate to enter the main restaurant with wet and inappropriate clothes during the meal service. 
•    The fitness center is available only for the persons over the age of 16 and with training shoes.
•    Please, contact the guest relation desk for special celebrations, parties or special requests. (4423)
•    Alcohol is not served to guests under 18 years
•    If you want to activate the air conditioner, make sure that your balcony door is closed. 
•    You can get pushchairs for free at the reception.
•    You can get tennis rackets and balls at the reception.
•    Smoking is prohibited in all indoor areas.

CONTACT INFORMATION
☎ RECEPTION.................: 9-4403-4403
☎ GUEST RELATION........: 4423
☎ DOCTOR.......................: 4485
☎ GUSSTO RESTAURANT.: 4435
☎ SUNSET BAR.................: 4434

SECURITY MEASURES

1.    Fire Safety
Fire Exits: Learn about fire exits and gathering points by checking the room door panels and TV info channel. When the fire alarm goes off, follow the exit routes and exit the building quickly.
Fire Extinguishers: Learn the location of the fire extinguishers in the hallways.
Smoke Alarms: Smoke or fire alarms will be activated in case of an emergency.

2.    Room Safety
Room Keys: Do not lose your key or share it with others. If you lose your room key, inform the hotel reception immediately.
Privacy: Keep your valuables in the hotel safe during your stay and do not share your pin code with anyone.
Room Check When Leaving: Ensure that your room door is properly closed when leaving the room.
Checking Your Belongings: If anything goes missing during your stay, contact the reception.

3.    Emergency Information
Emergency Numbers: Be sure to watch the info channel on your TV to learn emergency numbers.
Emergency Exit Plan: A fire exit and emergency guidance plan is located on the inside of your room door. Review this plan to learn how to exit in case of an emergency.
Silence During an Emergency: If an emergency occurs, follow the instructions provided by the management and try to keep noise levels to a minimum.

4.    Security Cameras
Security Cameras: Security cameras are installed in key areas of the hotel (lobbies, hallways, parking lot) to help ensure your safety.

5.    Traffic and Transportation Safety
Hotel Parking: Park your vehicle in the hotel parking area.
Taxi and Transportation Services: Use a secure taxi or a vehicle provided by the hotel. When leaving the hotel, prefer reliable and well-known transportation services.

6.    Health and Hygiene Safety
Cleaning: Ensure that the hotel maintains high hygiene standards. If you have any issues with the cleanliness of your room, notify the hotel management.
Hand Washing: Wash your hands frequently or use disinfectant in public areas.
Medical Emergencies: In case of a medical emergency, you can contact guest services or reception.

7.    Missing Guests and Security
Guest Identity Check: Make sure your identity is checked and your reservation details are accurate when checking into the hotel.
Guest Tracking: If you are traveling alone, inform the hotel staff.

8.    Night Security
Lighting: When walking at night, prefer well-lit areas.
Unauthorized Entries: If you notice any suspicious activity or unauthorized entry, immediately report it to hotel security or reception.

9.    General Quiet Hours
Noise in the Evening: Be mindful of noise during the hotel’s quiet hours (usually from 10:00 PM to 8:00 AM). Avoid speaking loudly, playing loud music, or watching TV at high volumes.
Silence in Protected Areas: Keep conversations quiet in your hotel room and corridors. Respect other guests' resting time.
Be Silent When Notified: If there is a noise complaint from other guests, respect the warnings issued by hotel management.

10.    Emergencies
Complaints or Suggestions: If you experience any discomfort, contact the hotel management to provide your suggestions for resolution.

HOTEL MANAGEMENT